Our Telephone Advice service is provided by our team of volunteer advisers who receive extensive training before they start helping clients. They are supported by both volunteer and paid supervisors and have access to extensive and up to date information and advice resources.
Our advisers aim to provide clients with information and advice to help resolve their issues. For clients needing more help we can provide further assistance such as making telephone calls or drafting letters on their behalf.
Clients regularly seek assistance with:
Relationship issues – Clients seek advice on their rights, financial matters and how to resolve them
Benefit checks and claims – initial assessments of clients benefit entitlement and advice on claiming. Clients also seek advice/assistance as a result of financial hardship arising from delays or errors in benefit payments.
Work and Employment – advising client of their rights in the work place or after their employment has been terminated
Consumer matters – Clients are often not aware of their rights and how to address the situation
Housing – Rent arrears, homelessness, issues with tenancy agreements / deposits, problems with an application for social landlords’ accommodation.
Debt – This can arise as a result of many different life situations. Contacting us can often be the client’s first step to addressing their debt problems.
Health – information on accessing health services, health service complaints and information on health costs and financial help such as free prescriptions, fares etc.
Education – information on choosing a school, problems at school and student loans, grants and finance.
