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AdviceAtHomeWorcester published their Delivery Report!2 years ago
Delivered 4 January 2021
Impact data and claims within this report are provided by the project creator and have not been independently verified by Spacehive.
We aim to raise around £5k to fund the purchase of equipment to enable our brilliant volunteers to support the hundreds of people in Worcester in need of advice in these difficult times, but from home
With the outbreak of Covid-19 Citizens Advice Worcester had to close our doors to clients but very quickly mobilised many of our wonderful volunteers to support our national telephone helpline, answering calls from clients desperate for help, but from home. 27 people have not only given us their valuable time since March but have also been using both their own laptops and telephony to help us deliver this service. We now need to purchase additional hardware and software technology for both existing and future volunteers, therefore building local office capacity to help more clients and continuing to adapt the way we work. This will enable us to deal with more clients more efficiently, rely less on the tremendous goodwill shown by our volunteers in using their own equipment to support our service, recruit and train more volunteers over the coming months, increase productivity and reduce the costs of delivering the services we provide to many of the most vulnerable clients in the city.
What we'll deliver:
Why it's a great idea:
The ability to offer face to face appointments for our clients will remain a challenge for the foreseeable future. However we anticipate an increase in demand for our service as schemes such as furloughing come to an end and more clients will be facing issues around employment, housing and debt. We will only be able to meet this anticipated huge demand in our services by recruiting and training more volunteers and giving them the right equipment to deliver this service. The funding amount we are looking to achieve will support 18-20 new volunteers being trained to deliver a telephone advice service through the purchase of VOIP ‘phones, headsets and internet software for them all. This hardware and software will allow them to have “real time” training and the confidence that they will have the right equipment to deliver our service. We already have six new volunteers in training, with another six starting in October and we hope to recruit a third cohort in the New Year.
Steps to get it done:
Gallery
Journey
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Brilliant news, thanks everyone!
Whoop, 30 people have pledged since fundraising began!
Thanks to the kind and generous pledges of 28 backers we have raised almost £500 towards our Advice at Home project. Unfortunately, despite an active social media campaign on Twitter, we have not attracted the one or two large corporate donations that get a lot of these projects over the line but please keep spreading the word. We still have two weeks to go!
How will the money be spent?Total £4,408
Costs Breakdown
This shows how money raised for the project will be spent. These costs have been confirmed by the project's Delivery Manager and verified.
Total £4,408
Our Volunteer List
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VolunteerOur Telephone Advice service is provided by our team of volunteer advisers who receive extensive training before they start helping clients. They are supported by both volunteer and paid supervisors and have access to extensive and up to date information and advice resources.
Our advisers aim to provide clients with information and advice to help resolve their issues. For clients needing more help we can provide further assistance such as making telephone calls or drafting letters on their behalf.
Clients regularly seek assistance with:
Relationship issues – Clients seek advice on their rights, financial matters and how to resolve them
Benefit checks and claims – initial assessments of clients benefit entitlement and advice on claiming. Clients also seek advice/assistance as a result of financial hardship arising from delays or errors in benefit payments.
Work and Employment – advising client of their rights in the work place or after their employment has been terminated
Consumer matters – Clients are often not aware of their rights and how to address the situation
Housing – Rent arrears, homelessness, issues with tenancy agreements / deposits, problems with an application for social landlords’ accommodation.
Debt – This can arise as a result of many different life situations. Contacting us can often be the client’s first step to addressing their debt problems.
Health – information on accessing health services, health service complaints and information on health costs and financial help such as free prescriptions, fares etc.
Education – information on choosing a school, problems at school and student loans, grants and finance.
Project Owner: Citizens Advice Worcester The Project Owner takes legal responsibility for receiving and spending the funds raised and ensuring the project is delivered.
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