Welcome to Spacehive. We are a platform that enables crowdfunding for civic spaces. This policy explains how we handle and use your personal information and your rights in relation to that information. Under data protection law, Spacehive Ltd is the controller of that information and responsible for its use and protection. As we operate a platform that allows our users to run fundraising projects and reach out to others for funding, those users may also be separately legally responsible for the use of your information in connection with those projects.
How and when we collect personal information about you
We receive personal information about you that you give to us at the time of registering as a user of the Platform, that we collect from your use of our Site and social media pages, from the use of any communication tools we provide for our users, when Pledging to a Project and that we obtain from other sources (such as our Fund Owners, Fund Accounts, Backers, Customers, clients and/or suppliers). We may also ask you for information and copies of identity documents when you wish to apply for Customer funding, when you report a problem with our Site or when you exercise your legal rights. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
How and when we collect personal information about you
This section tells you what personal data we may collect from you when you use our Site and/or the Services, what other personal data we may receive from other sources and the categories of personal data collected.
When you sign up for an Account, you may provide us with:
When you Pledge to a Project you may provide us with:
When you interact with our Facebook, Instagram, Twitter & LinkedIn pages you may provide us with:
When you interact with our customer care team, via email, our website enquiry form, live chat or our social media pages, you may provide us with:
When you contact us or we contact you or you take part in promotions, competitions, surveys or reviews about our Service, we may collect:
When you attend a Spacehive-organised event, you may provide us with:
When you visit our website, we may collect:
When you visit our social media pages we collect:
Personal information we may receive from other sources:
We may obtain certain personal information about you from other sources (including those outside of our business) which may include our Customers, suppliers and our clients. The third parties that may send us personal information about you are as follows:
We process the following categories of personal information about you:
We use your personal information for a variety of reasons. We rely on different legal
grounds to process your personal information, depending on the purposes of our
use and the risks to your privacy. You will only receive unsolicited marketing
communications from us if you have consented and can opt-out of receiving them at
any time. We do not share your personal information with companies that would
send their marketing to you.
We use your personal information in the following ways:
Where you have provided consent
We may use and process your personal information for the following purposes where you have consented for us to do so (whether by giving consent to us directly or indirectly, for example to one of our partners or clients, or Customers or suppliers):
Where necessary for us to carry out PRE-CONTRACT STEPS you have requested or for the performance of our CONTRACT
We will use your personal information where this is necessary for us to perform our contract with you or to carry out any pre-contract steps you’ve asked us to so that you can enter into that contract, for the following purposes:
Where necessary for us to pursue a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary
for us to pursue our legitimate interests as a business for the following
Processing is necessary for us to promote our business, brand and activities and measure the reach and effectiveness of our work and Service
Processing necessary for us to support our users with their enquiries
Processing necessary for us to respond to changing market conditions and the needs of our guests and visitors
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
Where necessary to comply with our LEGAL OBLIGATIONS
We will use your personal information to comply with our legal obligations:
We only disclose and share your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.
We may disclose your information to the following:
our third party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our Site and social media pages. Our Suppliers can be categorised as below. Please note the list of Suppliers provided below may be amended from time to time and is non- exhaustive:
We may disclose the personal information to other third parties as follows:
We process your personal information using social media platforms in a variety of ways, as follows:
Targeted advertising. We use social media platforms (as well as search engines and third party websites and other platforms) to deliver targeted advertising to you via those platforms, unless you object. You may receive advertising because you have previously interacted with us (such as by visiting our Site) or because of your profile on a social media platform on which you have an account. You can find out more by consulting the help pages of the relevant social media platform but in summary we use social media platforms to send targeted advertising using two main methods:
Our relationship with social media platforms. As we are joint controllers/controllers with these platforms for certain processing, we and each platform have taken some or all of the following steps, depending on the platform:
We take the security of your personal information seriously. Taking into account the nature, scope, context, and purposes of processing personal information, as well as the risks to individuals of varying likelihood and severity, we have implemented technical and organizational measures designed to protect the security of personal information. Nonetheless, transmissions over the internet and to our Site may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.
Our security procedures mean that we may request proof of identity before we disclose personal information to you or before we process your other requests.
We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. For certain purposes we retain your personal information for a very short period whilst for others we may retain your personal data for a longer period for example in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We retain your personal information for the following periods:
The only exceptions to the periods mentioned above are where:
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received full details of your request. You have the following rights, some of which may only apply in certain circumstances:
To object to processing of your personal information;
To withdraw your consent to processing your personal information;
To restrict processing of your personal information;
You may ask us to restrict the processing your personal information in the following
situations: where you believe it is unlawful for us to do so, you have objected to its
use and our investigation is pending or you require us to keep it in connection with
In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
To have your personal information erased;
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
To request access to your personal information and information about how we process it;
Remember, if you have registered an Account with us you can access a lot of your personal information through your Account. You can see a record of the Pledges you have made in the ‘Backed Projects’ section of your Account (login, click your name at the top right of the website then click My Account, and then click ‘Backed Projects’).
To electronically move, copy or transfer your personal information in a standard, machine-readable form;
Rights relating to automated decision making, including profiling
We do not envisage that any decisions that have a legal or significant effect on you will be taken about you using purely automated means, however we will update this policy and inform you if this position changes.
As per our terms and conditions, people under 16 are not permitted to use the Site or the Platform on their own. Spacehive does not knowingly collect any personal information from children under the age of 16 and children under 16 are not permitted to register for an Account or use our Service. If you believe that a child has provided us with personal information, please contact us at firstname.lastname@example.org. If we become aware that a child under the age of 16 has provided us with personally identifiable information, or someone else has provided us with personal information about a child under 16, we’ll delete it.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the data protection regulator in the UK (or if you are located outside the UK, a similar regulator in the country in which you live) where your personal information has or is being used in a way that you believe does not comply with privacy laws. The contact details for the ICO are available on the ICO website. However, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
Please check this page regularly for changes to this policy.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our Site and, where appropriate, by contacting you by email. Any changes will take effect 7 days after we post the modified terms on our Site or after the date we notify you by email. We recommend you regularly check this page for changes and review this policy each time you visit our Site.
You can contact us with your queries in relation to this policy or for any other reason by email or by post.
To contact us in relation to this policy, including to exercise any of your rights in
relation to your personal information, please contact us at the address below or write
to us by email at email@example.com.
Spacehive Ltd, whose company registration number is 7553730 and office address is Spacehive, 68 Hanbury St, London E1 5JL