Drive the best service in Bognor Regis

Impact data and claims within this report are provided by the project creator and have not been independently verified by Spacehive.

Drive the best service in Bognor Regis

Drive the best service in Bognor Regis

Chris Billington By Chris Billington

To really drive up the standards of service in Bognor, to enhance the shopping experiences of locals and holiday visitors.

Bognor Regis Idea stage

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By really getting the public of Bognor Regis involved in measuring the level of service in our community, and having a 'Star standards' reference on the Bognor Regis website, we can look to improve the levels of service, and recognise those businesses that offer great service. I believe that this would massively benefit the good businesses, and drive up the average service. There'll be a monthly update and write up on the 'Star of Bognor Retail' available through the Progressive Results Training website. Additionally, a certificate will be issued to the best voted shopkeeper, to display proudly in either their shop window or behind the cash desk. This is completely different to Trip advisor, as it is completely local, and with the volume of visitors to our town, should have a positive effect.

What we'll deliver:

  • Have buy in from the town retailers through visits
  • Set up and drive the Bognor Star scheme (Mystery shop visits)
  • Obtain support from WSCC to recognise Stars, and publish locally
  • A monthly Star of Bognor post on the Progressive Results Training website, promoting that business
  • A certificate for the shopkeeper voted best in Bognor

Why it's a great idea:

In an age when the High St is starting to decline, we can fight back. Everyone still loves to browse the shops, and if we can bring back great customer service, I believe we can save the High St. In a town where we have thousands of holiday visitors, we can also leave a lasting 'positive' impression of thier holiday in Bognor

Steps to get it done:

  • Awareness of a basic service level agreement for all shops in Bognor
  • Publishing and recognition of monthly Star retailer

By reinventing the High St through a better shopping experience, business will increase dramatically, as competition increases

Location Bognor Regis

About the space

Custom Location


Arun District Council

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How will the money be spent?Total £6,640

Time (Prep and delivery) - £5,000 (75%)
Monitoring and publishing costs - £1,000 (15%)
Other - £640 (10%)

Costs Breakdown

This shows how money raised for the project will be spent. Before entering fundraising these costs will be confirmed by the project's Delivery Manager and verified by the verifier.

Time (Prep and delivery)
Monitoring and publishing costs
  • Spacehive fees
  • Transaction Fees
  • VAT


This project is enabled for overfunding. If the project hits its funding goal before the end of the campaign period, any extra funds raised will be spent (in order of priority) on: We can look at offering training courses for the retailers in the town.

Total £6,640

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