A versatile, professional and self-motivated psychology graduate with over 30 years of experience in a variety of areas. Including, youth offending, debt and benefits advice, employment law, housing and domestic violence, substance misuse. Able to work in a team environment, as well as on own initiative. Now seeking to combine academic achievements and work experience in a challenging role that can benefit young people and they families. Especially young black people, because of the disparity of outcomes for this population, within the Education, Employment, Justice and Mental Health systems. A capable person who is willing to learn new skills and methods of working. Confident in using a variety of software packages including Microsoft Office. Providing independent, confidential and impartial advice to clients on debt, benefits, employment, housing, relationship, family issues and local organisations. Interviewing clients face-to-face and over the phone to establish their needs. Drafting letters and making calls on behalf of clients. Referring clients to specialist caseworkers for complex problems or signposting to other agencies when appropriate. Assisting clients to negotiate with companies and service providers to resolve any difficulties. Providing one-to-one support, guidance and encouragement to young people who are at significant risk of offending or re-offending. Maintaining confidentiality, whilst ensuring child protection procedures and issues of disclosure are followed. Supporting mentees to set positive goals and work towards achieving these. Establishing and maintaining regular and timely contact with mentees. Use own initiative in leader positions, enhancing and adding improvements and professional values where applicable.
Cressida Campbell BSc, MSc, AFHEA
